For the most direct assistance, please use the chat widget in the bottom-right corner of our Help Center. This connects you directly with the Rabby team. We review every message, so please be patient while we investigate your inquiry.
If an asset is missing
If you cannot find a token or a specific balance in your wallet, please provide these details:
Your Wallet Address: The public address (starting with "0x") where the funds should be.
The Specific Asset: Provide the name of the missing token, its contract address (if you have it), and the correct amount that should be showing.
The Network (Chain): Which chain should the asset be on (e.g., Ethereum, BNB Chain, Base, etc.)?
Transaction Hash (TXID): If you recently sent or received these funds, please include a link to the transaction record if you have one.
Screenshot: A picture of what you see in your Rabby wallet is very helpful.
If a balance is incorrect
If you believe your balance is incorrect, please specify which specific asset is affected (is it a token or a staking/LP/DeFi position?) and provide these details:
Your Wallet Address: The public address (starting with "0x") experiencing the issue.
Asset or Protocol Name: The name of the token or the DeFi protocol (e.g., Aave, Uniswap, Lido).
The Correct Value: What is the correct balance, amount, or price that should be showing?
The Network: Which chain is this asset or position on?
Screenshot: A picture of the incorrect display in Rabby is very helpful. If possible, include a screenshot of the correct value from a block explorer or the protocol's website.