Important: Rabby Wallet will NEVER ask for your Seed Phrase or private key. If someone does, they are trying to scam you.
Contact Us via DeBank Direct Message
To speak to a member of the Rabby team, send us a message at https://debank.com/hi/0a110032
Our support team strives to respond promptly during active hours (UTC+8) on weekdays. We’ll get back to you as soon as possible.
Alternative Contact Methods
If you’re unable to reach us via Debank, you can also contact us through the following channels:
- Support Email: You can email us at support@rabby.io
- Discord: Join our Discord community https://discord.com/invite/seFBCWmUre
Please be cautious when using Discord, as it is a public platform. Only trust those with admin or moderator roles. Be sure to check the announcements in the #read-faq-first channel before proceeding.
The admin team will never:
- Ask for your Seed Phrase or private key.
- Send you a direct message or friend request first.
- Invite you to join any new Discord group.
If you receive suspicious messages or links from other users, do not click on them.
Especially DO NOT click the links sent by other users.
Stay Safe
Please be aware that Rabby does not use other support channels, such as Telegram groups. Any communication claiming to be from Rabby via platforms like Telegram is likely a scam.
If you are unsure whether a message or contact is legitimate, verify it by reaching out to us through the official channels listed above.