If you’ve sent tokens from your Rabby Wallet but they’re not showing up in the recipient's wallet, follow these steps:
1. Check that the transaction was successful.
Go to the block explorer of the network you used to check the status of your transaction. If it was successful, you’ll see a status indicator such as 'Success' or 'Confirmed' on the transaction page.
If the transaction was unsuccessful, the tokens won’t appear in the recipient’s wallet, and you’ll need to try sending them again. Remember that blockchain transactions aren’t always immediate, so it may take a little time for your transaction to confirm.
If the transaction is successful, proceed to the next step.
2. Verify that you sent the transaction to the correct address.
Double-check the transaction on the block explorer to confirm that you used the intended address. If you transferred to the wrong address by mistake, the tokens are unlikely to be retrievable.
3. Confirm that the recipient's wallet is configured to display the token.
While Rabby detects and displays many tokens by default, some wallets require tokens to be added manually to appear in the balance. This is especially common for new or uncommon tokens. Check if this applies to the recipient’s wallet.
4. The transaction was made to deposit into my exchange account
If your transfer was made to an exchange account and you’ve confirmed that the transaction was successful and the recipient address is correct, the tokens should have been received on the blockchain.
However, if the deposit isn’t showing in your exchange account, please contact the exchange’s support team for assistance. A common reason for this issue is that the deposit was made on a different chain than the one selected on your exchange.