Troubleshoot

Important: Rabby Wallet will NEVER ask for your Seed Phrase or private key. If someone does, they are trying to scam you.

Contact Us via DeBank Direct Message

To speak to a member of the Rabby team, send us a message at https://debank.com/hi/0a110032

Our support team strives to respond promptly during active hours (UTC+8) on weekdays. We’ll get back to you as soon as possible.

Alternative Contact Methods

If you’re unable to reach us via Debank, you can also contact us through the following channels:

1. Support Email: You can email us at support@rabby.io
2. Discord: Join our Discord community https://discord.com/invite/seFBCWmUre

Please be cautious when using Discord, as it is a public platform. Only trust those with admin or moderator roles. Be sure to check the announcements in the #read-faq-first channel before proceeding.

The admin team will never:

- Ask for your Seed Phrase or private key.

- Send you a direct message or friend request first.

- Invite you to join any new Discord group.

If you receive suspicious messages or links from other users, do not click on them.

Especially DO NOT click the links sent by other users.

Stay Safe

Please be aware that Rabby does not use other support channels, such as Telegram groups. Any communication claiming to be from Rabby via platforms like Telegram is likely a scam.

If you are unsure whether a message or contact is legitimate, verify it by reaching out to us through the official channels listed above.

Rabby Wallet does not store your password, as it is a self-custodial wallet designed to prioritize your security and privacy.

If you forget your password, you’ll need to reinstall Rabby Wallet to create a new one. After reinstalling, you can set up a new password and restore your wallet addresses using your seed phrase or private key.

Understanding how Rabby Wallet uses passwords

Rabby Wallet is a self-custodial wallet, meaning you are in full control of your wallet’s security. Unlike cloud-based apps that store your username and password, Rabby does not save your password or keep any copies. Instead, the password is used to:

1. Lock and unlock the wallet.
2. Encrypts locally stored data on your device.

This design ensures that only you have access to your wallet’s sensitive information. However, this also means that if you forget your password, Rabby cannot retrieve or reset it for you.

Important notes about passwords in Rabby Wallet

One password per installation

Each instance of Rabby Wallet (e.g., on your mobile device, desktop app, or browser extension) has its own password. If you use Rabby Wallet across multiple devices, you’ll need to remember the password for each installation.

Passwords are not tied to your wallet address

The password is local to your device. Your wallet and funds remain secure as long as your Seed Phrase is safe.

Your Seed Phrase is key
Always back up your Seed Phrase securely. It’s the only way to recover your wallet if you lose access or forget your password.

If you encounter the “Replacement transaction underpriced” error, it means there is a stuck or pending transaction that requires a replacement. This guide will help you resolve the issue and proceed with your transactions.

Set a higher gas price

The simplest solution is to set a higher gas price for the replacement transaction.

1. Hover on the gas settings and select Custom.

2. Enter a higher value for Gas Price.

This adjustment should allow the replacement transaction to be processed and clear the error.

If you’re still seeing the same error, increase the Gas Price further and ensure the “Max Priority Fee” matches the gas price you’ve entered.

In Rabby Wallet, you can add any public address as a watch-only address to monitor its wallet activity or track its portfolio.

Why can’t I sign with a watch-only address?

If your wallet was imported using only its public address, it will be added as a “watch-only” address.
To control the wallet and make transactions, you must verify ownership by importing its seed phrase or private key.

Why do I see a watch-only address in Rabby?

When transferring tokens to other addresses, you might see an alert saying “Not on address list. Add to contacts.”

If you clicked “Add to contacts,” the address was added to your contacts and categorized as a “watch-only” address.

How do I transfer funds out of a “watch-only” address?

Even though you can see the balance and transaction history of a watch-only address in Rabby Wallet, you cannot transfer its funds unless you own the address. Ownership is verified through the Seed Phrase or private key. Without these, the funds are not accessible to you. Rabby Wallet displays watch-only addresses to help you track activity, but it does not grant control over them.

What happens if I transfer funds to a “watch-only” address?